Support

Help when you need it.

Get help with setup, an account, billing or a protection decision by chat, phone or contact form.

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AI phone (all plans, 24/7)
Human phone (Pro, during support hours)

Live chat

AI assistance with setup, accounts and troubleshooting, available around the clock.

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AI phone support is available around the clock. Pro customers can speak to a person from 9am to 5pm, Monday to Friday (Europe/London), excluding English bank holidays.

03331 128 124

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Describe the issue and include a forum URL or decision reference if relevant. The support team will reply by email.

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Documentation

Installation and troubleshooting guides.

Find the setup guide for your platform, configuration help and common fixes.

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Service status

Current service status.

See live service status and recent incidents.

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