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Your account and forums

Forum Fortress is designed so you can install first and sort out the account side afterwards.

The plugin can start protecting your forum as soon as it is installed and enabled. A portal account is useful for reviewing activity, managing plans, using moderation tools, and getting support, but it is not a blocker for first use.

Install the plugin first

Start with the installation guide for your forum software:

Once the plugin is enabled, Forum Fortress starts checking supported forum actions such as registrations, logins, posts, replies, and profile updates.

Create or connect your portal account

Use the customer portal when you want:

  • recent decisions and activity history
  • moderation tools
  • connected forum management
  • plan upgrades or billing
  • support tied to your account

To connect your forum:

  1. Open portal.forumfortress.com.
  2. Create an account or sign in.
  3. Verify your email if prompted.
  4. Follow the portal or plugin prompts to connect your forum.

After your account is set up, you can sign in using the methods shown in the portal, such as magic link or password login.

Your forum remains protected even if you do not visit the portal every day.

Managing more than one forum

If you run several communities, connect them using the same portal account.

Each forum still needs its own plugin installation, but the portal lets you manage connected sites in one place. This is especially useful for owners, admins, or moderators who work across multiple communities.

Plan names, limits, and included features are shown in the portal before you upgrade or change plan.

Changing domain or hosting provider

If your forum moves to a new domain, public URL, or hosting provider, update the Forum Fortress settings in your forum plugin and portal.

This helps keep checks, reports, moderation tools, and support information tied to the correct site.

Privacy and data handling

Forum Fortress needs to receive forum activity details so it can analyse registrations, posts, profile updates, and other supported actions for spam.

Plaintext values such as post content, usernames, and email addresses are retained for 5 days before being replaced with one-way hashes. This helps Forum Fortress recognise repeated spam patterns later without keeping the original plaintext values indefinitely.

Read Privacy and network access for more detail.

Getting help

If you need assistance:

  1. Check the FAQ for common questions
  2. Try the troubleshooting guide for technical issues
  3. Use Contact in the portal for account-specific problems

Helpful details to include when contacting support:

  • your forum URL
  • your forum platform and version
  • the approximate time the issue happened
  • examples of affected registrations, posts, or decisions
  • any error message shown by the plugin or portal