Your account and forums

You can install and enable the plugin before creating a portal account. Use an account when you want to review activity, manage plans, use moderation tools or contact account support.

Install the plugin first

Start with the installation guide for your forum software:

Once the plugin is enabled, Forum Fortress starts checking supported forum actions such as registrations, logins, posts, replies, and profile updates.

Open the portal and optionally associate an account

After the plugin has bootstrapped and passed its connection test, select Open Forum Fortress in the plugin's administration screen. The secure handoff opens the portal on the selected forum's Overview. This initial flow does not require a portal account and does not gate protection.

Use the portal when you want:

recent decisions and activity history
moderation tools
connected forum management
plan upgrades or billing
support tied to your account

To associate the forum with an account:

Open the plugin's administration screen after the connection test succeeds.
Select Complete registration or Register Site.
Enter the account email and follow the verification steps shown.
Use Open Forum Fortress again to return to the selected forum in the portal.

After your account is set up, you can sign in at portal.forumfortress.com using the methods shown, such as magic link or password login. There is no public portal signup form or separate manual site-registration workflow.

Your forum remains protected even if you do not visit the portal every day.

Managing more than one forum

If you run several communities, connect them using the same portal account.

Each forum still needs its own plugin installation, but the portal lets you manage connected sites in one place. This is especially useful for owners, admins, or moderators who work across multiple communities.

Plan names, limits, and included features are shown in the portal before you upgrade or change plan.

Changing domain or hosting provider

If your forum moves to a new domain, public URL, or hosting provider, update the Forum Fortress settings in your forum plugin and portal.

This helps keep checks, reports, moderation tools, and support information tied to the correct site.

Privacy and data handling

Forum Fortress needs to receive forum activity details so it can analyse registrations, posts, profile updates, and other supported actions for spam.

Raw event details such as post content, usernames, email addresses and IP addresses are retained for no more than five days. Allowed events are then deleted without creating retained abuse intelligence. For blocked or other qualifying adverse events, non-raw outcomes and technical signals may remain after the raw identifiers have been removed.

Read Privacy and network access for more detail.

Getting help

If you need assistance:

Check the FAQ for common questions
Try the troubleshooting guide for technical issues
Use Contact in the portal for account-specific problems

Helpful details to include when contacting support:

your forum URL
your forum platform and version
the approximate time the issue happened
examples of affected registrations, posts, or decisions
any error message shown by the plugin or portal