Accessing a support PIN

When you contact Forum Fortress through AI chat or telephone support, you can verify your account using a Support PIN. This one-time six-digit code is shown only in the signed-in portal and expires as soon as it is used.

Generate or reveal the PIN

1. Sign in to the Forum Fortress portal.
2. Select the forum and open Support.
3. In Account verification, select Generate Support PIN.
4. Copy the six-digit PIN and keep the portal open while you start support.
5. Give the PIN to the AI assistant when prompted, either in chat or on the support telephone call.

If a current unused PIN already exists, the button says Reveal Support PIN. Selecting it shows that current PIN again. Generating a replacement invalidates the previous unused PIN.

Captured from the Forum Fortress portal demo. Generate a PIN in the signed-in portal when you need to start support.

Keep the PIN private

• Do not post it in a public forum, ticket, or chat room.
• Do not send it with passwords, API keys, or payment details.
• If you think someone else saw it, return to Support and generate a replacement.
• A Support PIN verifies the support conversation; it does not replace your portal password or grant access to your forum admin account.

For general contact options, see Contact Forum Fortress. For a quick explanation of the portal, see Portal.