Contact Forum Fortress

Forum Fortress is operated by Marscastle Ltd, trading as Forum Fortress.

Contact details

24/7 AI telephone support: 03331 128 124 from the UK, or +44 3331 128 124 internationally. The automated telephone assistant identifies itself as AI.
24/7 AI live chat: available from the Forum Fortress support page. The chat assistant identifies itself as AI.
Pro human telephone support: normally 9am to 5pm, Monday to Friday (Europe/London), excluding English bank holidays. If the team is unavailable, you can request a priority callback or ticket.
Website: forumfortress.com
Location: Torquay, Devon, United Kingdom.
Mailing address: Marscastle Ltd trading as Forum Fortress, Suite 37, 15 Montpellier Road, Torquay TQ1 1DL, United Kingdom.

Contacting us by email

Forum Fortress does not publish a general support email address. The support assistant can collect a message or callback request in the current chat. The appropriate secure contact form is also available:

If you already have an account, sign in and use Support & Contact in the Forum Fortress portal. This keeps account, billing, forum, decision, and technical enquiries with the relevant forum.
For a general enquiry, use the contact form on the Forum Fortress website.

Never send passwords, API keys, support PINs, payment-card details, or other secrets through a contact form or by post.

All plans include human replies to tickets. Your portal shows the support options for your plan; response times are not guaranteed unless a specific commitment is shown there.